What should I do if I encounter an error while entering my serial code?

Make sure you are entering the given codes at https://game.granbluefantasy.jp/#serialcode. Refer to our guide on how to use a serial code, which can be found at https://lll4589.wixsite.com/the-gran/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy(https://lll4589.wixsite.com/the-gran/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy) If you encounter an error when entering the code, please follow these instructions for the proper code redemption process: How to Use Serial Code to Claim Loot in Granblue Fantasy.(https://www.thegran.net/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy) Important Note: For detailed guidance and additional information, refer to this document: Code Redemption Guidelines.(https://drive.google.com/file/d/1o1MWbcI0Cpvb6u4dA8hYY2k5bFeKVQ8R/view?usp=sharing)

I did not receive all of my codes. What should I do?

If you have not received all of your codes, please note that our email system automatically generates and sends orders with a quantity of 1. If you ordered a quantity larger than 1, our staff will manually send you the remaining codes as soon as possible. Thank you for your patience and understanding.

Some products are listed as pre-order. When will they be restocked?

We restock our products almost every day, so keep checking back for updates on availability.

When will I receive my pre-order code?

We will send out the pre-order code within 3 days of your purchase.

Do you accept PayPal?

Unfortunately, we are unable to accept PayPal payments at this time due to local financial policies. However, we offer a variety of other secure payment options for your convenience.