What games do you sell serial codes for?

We sell serial codes for popular mobile games like Granblue Fantasy.

What services do you provide?

We provide grinding services for mobile games, as well as selling Japanese prepaid cards (Mobage).

How do I contact customer service?

You can contact us through our website or social media pages.

HELP CENTER

Everything You Need to Know

ENCOUNTER AN ERROR

Q: What should I do if I encounter an error while entering my serial code?

A: If you encounter an error while entering your serial code, please follow these instructions:

Refer to our guide on how to use a serial code, which can be found at https://lll4589.wixsite.com/the-gran/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy
If you're still having trouble, please contact our support team for assistance. You can reach us via our Facebook page, live chat, or email at support@thegran.net. If you have an urgent issue that requires immediate attention, please contact us via Facebook or live chat for the quickest response.

ORDER TAKING LONGER DELIVERY

Q: Why is my order taking longer than expected to be sent?

A: We strive to deliver all orders as quickly as possible, but delivery times may vary depending on the product you purchased. For normal products, our automatic system will typically deliver the product within one hour. However, for pre-order products, it may take up to 3 days for delivery. This is because we rely on the product's release date to deliver your order, and we may need extra time to ensure the code is valid and ready for delivery.

We understand that waiting for your order can be frustrating, and we appreciate your patience and understanding. If you have any questions or concerns about your order, please contact our support team for assistance. You can reach us via our Facebook page, live chat, or email at support@thegran.net. Thank you for choosing The Gran Shop for all your gaming needs!

CONTACT US

If you need assistance, please don't hesitate to contact us. You can reach us via our Facebook page, live chat, or email at support@thegran.net. If you have an urgent issue that requires immediate attention, please contact us via Facebook or live chat for the quickest response.

Our support team is dedicated to providing the best possible service and will do our best to address your concerns as quickly as possible. Thank you for choosing The Gran Shop for all your gaming needs!