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Make sure you are entering the given codes at https://game.granbluefantasy.jp/#serialcode. Refer to our guide on how to use a serial code, which can be found at https://lll4589.wixsite.com/the-gran/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy(https://lll4589.wixsite.com/the-gran/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy) If you encounter an error when entering the code, please follow these instructions for the proper code redemption process: How to Use Serial Code to Claim Loot in Granblue Fantasy.(https://www.thegran.net/post/how-to-use-serial-code-to-claim-loot-in-granblue-fantasy) Important Note: For detailed guidance and additional information, refer to this document: Code Redemption Guidelines.(https://drive.google.com/file/d/1o1MWbcI0Cpvb6u4dA8hYY2k5bFeKVQ8R/view?usp=sharing)

If you have not received all of your codes, please note that our email system automatically generates and sends orders with a quantity of 1. If you ordered a quantity larger than 1, our staff will manually send you the remaining codes as soon as possible. Thank you for your patience and understanding.

We restock our products almost every day, so keep checking back for updates on availability.

We will send out the pre-order code within 3 days of your purchase.

Unfortunately, we are unable to accept PayPal payments at this time due to local financial policies. However, we offer a variety of other secure payment options for your convenience.